Shipping policy

DAMAGE
Once you accept your package, Shop Gate Openers is not responsible for ANY damage caused by the carrier. You must document any damage with the carrier at the time of delivery and should refuse acceptance of the package if damaged. Furthermore, Shop Gate Openers is not responsible for any items stolen after delivery.

ABOUT SHIPPING
Shipping is never, ever refundable. All shipping expenses, including purchases and returns (even damage returns), are the customer's responsibility unless otherwise stated. When large items are shipped via freight carrier the customer is responsible for unloading the items from the truck themselves or face delivery surcharges by the freight company. In the event a customer refuses shipment after it left our warehouse, the customer will be responsible for all freight charges to and from the shipping location as well as restocking fee as provided by our Terms and Conditions, unless the item is Special Order in which case no refund will be given.